Refunds

New Nails & Spa does not provide refunds for any service(s) and/or Gift Certificates purchased.

If you are experiencing an issue with your recently performed service, please reach out to us to discuss further details!

Quality Guarantee

New Nails & Spa provides a 3-days guarantee period on all services in which you may return to the Salon to have repairs done free of charge!

However, it is at New Nails & Spa discretion!

If we feel that your product breakdown was not caused by an error in application, chemistry error, or exceeds normal wear and tear you will be charged for the nail repair service!

Any additional repairs required outside of the 3-day time frame will be subject to an additional charge.

Late Policy

We ask that if you believe you are going to be arriving to your appointment late that you notify New Nails & Spa immediately with your estimated time frame.

If you arrive 5-minutes late to your appointment then a modified service will be performed within your booked time frame (ex: no nail art).

If you are 10-minutes late arriving to your appointment, your appointment will be automatically canceled as we will no longer have sufficient time to complete your service or modified service.

*** Unforeseen circumstances may be exceptions to this policy! Please speak with New Nails & Spa directly to discuss. ***